Technical Writer Location – Atlanta, GA 4-month contract
• Develop, edit, communicate, and maintain department related policies, procedures, standards and related technical and administrative publications as it relates to Enterprise Technology Risk Management and specified EIS policies.
• Conduct interviews with department staff and other subject matter experts to develop and maintain departmental documentation.
• Maintain and adhere to a schedule for documentation maintenance updates.
• Distribute new and existing documentation to appropriate personnel in a timely manner.
• Review documentation to ensure it meets internal standards and processes, regulatory requirements/guidelines, laws/regulations, and audit recommendations or findings.

Required Knowledge:
• Strong interviewing skills and ability to ask probing questions to obtain sufficient level of detail.
• Strong analytical skills. Must interpret and analyze complex technology processes and accurately portray these processes in the form of procedures and technical documentation.
• Working knowledge of laws, regulations, and industry requirements related to Information Security and Fraud (i.e. GLBA, HIPAA, HITECH, Regulation H- Federal Bank Protection Act, FFIEC, FACT Act, PCI)
• Understanding of mainframe and distributed computing concepts and the ability to apply that knowledge to the development and maintenance of technical related documentation.
• Requires a minimum of 3+ years experience in Technical Writing.
• Experience with financial industry standards and requirements related to information security and fraud (e.g. BITS, FFIEC, SEC, FDIC, PCI) and related laws and regulations (GLBA, FACT Act, HIPAA, HITECH, Reg H).
• Strong proficiency in Word, Excel, and Power Point required.
• Experience with Visio preferred.

Please indicate your number of years experience and last used in each of the following areas:
SKILLS TOTAL YEARS LAST USED
Technical Writing
Financial Industry (information security/fraud)
PowerPoint
Visio
Mainframe Knowledge

Kindest regards,
Cathy Grant – Senior Technical Recruiter
cgrant@strategicstaff.com
My LinkedIn Profile – http://www.linkedin.com/pub/cathy-grant/1/a33/18b
S3 / Strategic Staffing Solutions
Phone: (954) 708-2191
Company Website – www.strategicstaff.com

• Be responsible for the successful completion of policies, procedures, and related deliverables (such as operations bulletins and specialty manuals) and website maintenance of select websites.
• Ensure the successful completion of the Policy Administration process, which includes the creation, revision, distribution, and communication of policy and related deliverables for all lines of business.
• Consult and collaborate with clients, stakeholders, and subject matter experts (SMEs) in providing policy-related services.
• Regularly maintain all policy-related deliverables as needed for all lines of business and other policy manuals.
• Regularly maintain the Policy Administration & Oversight website as well as select websites for other corporate departments.
• Maintain archives of all policies and related deliverables.
• Respond to customer requests and fulfill order requests.
• Provides additional client services and performs other duties as assigned.

Qualifications
• Bachelor’s Degree in Business Administration, Business Management, Organizational Development, Communications, Human Resource Development, or a related field.
• Master’s degree preferred in a related field.
• A minimum of two years of related job experience required.
• Ability to interact effectively with all levels of management and staff.
• Demonstrated experience in writing policies, procedures, training materials, or technical documents – business and/or technical writing.
• Can create, revise, and provide high-quality deliverables for clients and all lines of business.
• Proficient in Microsoft Word & Outlook, Adobe Dreamweaver & Acrobat Professional.
• Proficient in Microsoft Office preferred (Excel, PowerPoint, Access).
• Ability to multi-task in a fast-paced work environment.
• Strong organizational, customer service, project management, analytical, critical thinking, decision-making, & judgment skills.
• Excellent oral and written communication skills.
• Strong attention to detail and sense of urgency.
• Be self-directed and can drive for results.
• Have a working knowledge of corporate practices and business operations.
• Ability to be a team player.

Suggested Keywords

policies & procedures, methods & procedures, policy & procedure development, policy & procedure analysis, SOP, SOPs, standard operating procedures, methods & procedures analyst, methods analyst, policies & procedures specialist, policies & procedures analyst, business communication, business writing, training material development, instructional design, technical writing, website posting, website maintenance, Adobe Dreamweaver, Adobe Acrobat Professional

Requirements

• 1-2 years of technical writing experience or related experience
• Ability to work with established documentation design, styles, and graphics
• Experience with publishing software tools, QuarkXPress and Adobe Suite preferred
• Interview subject matter experts
• Develop text and graphics content
• Strong proofreading and editing skills
• Excellent social and interpersonal skills, ability to take direction and guidance
• Work independently and as part of a team to complete projects on time

Please e-mail your résumé to jdwyer@johnsonoutdoors.com or fax it to Julie Dwyer,
770-888-9256.

Provide technical editing and proofreading expertise for new and existing documents. Assemble documentation for audits and ensure documentation is compliant with Program standards and regulations. Research and evaluate new documentation tools and methods; document and improve documentation processes. Develop documentation project plans and timelines.

Primary responsibilities include but are not limited to:

Create and update standard process documentation, product guides, system configuration documents, supports deployment of documentation
Gather technical information from several sources and prepares layouts for multiple projects. Information may be produced on hard copy or electronic medium
Responsible for maintaining company document repository
Use a full range of technology to develop electronic based documentation development tools, multi-media, scripting and interactive instructional methodologies
Coordinate and implement meetings to accurately gather information from all business units
May work as a project lead or along side a project manager

Skills: Minimum 3 years writing experience, preferably in a technical field with an emphasis on technical documentation
Excellent communication skills, ability to multi-task in a fast-paced, results-oriented work environment

Desired:
Experience with Lotus Notes and Microsoft Office products
Knowledge of SharePoint, and knowledge management systems
Technical writing in an R&D environment

Requirements

· 5-7 years of experience in technical writing required; experience in health care a plus

· Bachelor’s degree in technical communication, English, or journalism required

· Able to work as a team member, as well as alone, with minimal direct supervision

· Strong English grammar skills

· Excellent proofreading and editing skills

· Proficient in document design and use of templates

· Highly detail-oriented and organized

· Expertise with MS Word required

· Experience with FrameMaker, RoboHelp, and SharePoint (or other CMS) desired

· Health care experience a plus

Interested writers should email a cover letter and resume to corporatejobs@lcca.com, or fax them to Judy Patton, Director of Corporate Human Resources, at 423-339-8355.

Meeting Details
Tuesday, August 24th
6:30-8:00 PM
Free for members; $10 for non-members
Mirant,1155 Perimeter Center West, Atlanta, GA 30338

See you there!

Chris Snider
2nd VP, STC Atlanta
jcs1963@charter.net

“Moving from Tech Writing into Training Development”

Many jobs in technical communications involve some aspect of training, instructional design, or development of training materials.  How can you upgrade your skills in these areas to provide more value to your organization?   How easy is it to make the transition from tech writer to trainer or instructional designer?  A panel of former tech writers who have happily morphed into successful training developers will share what they learned when making this transition.

Topics covered will include:

· How training development is similar to and different from tech writing
· An overview of the training profession
· Basic principles of instructional design and e-learning
· Skills you need to become a trainer
· Tools used in training and e-learning
· Recent trends in the training profession
· Resources for those who want to learn more

About the Presenters:

Holly Harkness is the Technical Communications Manager at Mirant Corporation, an independent power company.  In additional to technical writing, her department designs e-learning and instructor-led training.   Her e-learning courses have won awards from STC and the Atlanta chapter of the American Society for Training and Development (ASTD).  She’s a former president of the Atlanta STC Chapter and currently serves as chapter membership manager.

Jack Massa is principal of Guidance Communications, Inc., where his mission is making complex information clear.  Since 1984, Jack has written and edited training, documentation, marketing copy and articles covering all kinds of technology.  He’s designed and developed e-learning, web sites, help systems, multimedia projects, and online libraries; taught workshops to corporate clients and at industry conferences; and managed teams for large and small companies.  Jack has an MFA in English/Creative Writing and certificates in Learning Design and Computer Programming.  Jack is an Associate Fellow of STC and currently serves as Vice President of Technology for the Greater Atlanta Chapter of ASTD.

Holly Mullins has performed technical writing as an employee or consultant for organizations in Atlanta such as Advanced Control Systems, MCI Systemhouse, Datex-Ohmeda, the Georgia Institute of Technology, and Mirant Corporation.  Most of her work involves writing and developing technical training publications, typically for IT projects.  She creates training guides for instructor-led training and e-learning tutorials for Web-based and computer-based training. Holly is a member of STC, the American Medical Writers Association, and the Atlanta chapter of ASTD.  She currently does consulting work as the owner and president of Instructive Media.

For STC members who are interested in the training field, I also want to recommend another opportunity. On August 23, the day before the chapter meeting, the Greater Atlanta Chapter of ASTD will hold its first unConference.

The format of the unConference features simultaneous, brief presentations by multiple speakers. A total of 13 sessions will be offered on topics related to workplace learning, e-learning, and the training business.

There will also be sponsor tables, information on ASTD (the American Society for Training and Development), food and drink, and loads of networking opportunities.

The unConference takes place Monday, August 23, at the Doubletree Hotel Atlanta
Northwest off of Windy Hill Rd. in Marietta. The event runs from 3:30 – 7:00 p.m.

To learn more and to register, visit the ASTD Atlanta web site at http://www.astdatlanta.org/displaycommon.cfm?an=1&subarticlenbr=53.

I hope to see you there!

HOW TO APPLY: Send full-contact resume (MS Word Atch to E-Mail), along with earliest available start date and hourly un-benefited rate requrement to: DanielSearchUSA@msn.com ASAP.